Workspaces, members, and invitations

A workspace holds everything for one brand or client: avatars, video projects, connected accounts, analytics, and billing. You can belong to several workspaces and switch between them.

Inviting teammates

Open account settings and select Workspace Settings, or open Settings from the workspace switcher. API Keys and Members appear directly below Company name. In Members, invite by email:

• •Existing Pamba users get an email and can accept with one click and land directly in your workspace.
• •New users get an invite link that takes them through account creation and straight into the workspace, skipping the usual onboarding (a short "learn Pamba" tour brings them up to speed instead).

Invitations expire after 14 days and can be revoked while pending. Re-inviting someone refreshes their link.

Roles

Members can work with content; admins can also manage settings, members, invitations, and billing. Choose the role when you invite; admins can change it later.

Pronunciations

If the voice in your videos says a word wrong, such as your brand name, an admin can list it under Pronunciations in Workspace Settings: the word as it is written and how it should be said, for example "quinoa" said as "keen-wah". Clips generated after you save say it that way, while your scripts, prompts and captions keep the written word. A clip generated before keeps how it was said until you redo it, and an edit to a clip's video keeps the words of your edit as you typed them. The assistant can add words for you too.

Multiple workspaces

Agencies typically run one workspace per client. Your default workspace is where you land at sign-in; switching is instant, and accounts, analytics, and billing stay cleanly separated.

Deleting your account

To delete your Pamba account permanently, open Account settings from the menu under your name, select Delete account… at the bottom of the Account tab, and type DELETE to confirm. Deleting your account:

• •signs you out everywhere and deletes your login;
• •deletes a workspace only when you are its only member: it closes, any plan and account seats in it are cancelled right away with no refund, its phones go back to Pamba within a few days (posts you already scheduled may still go out until then), and its projects, avatars and other records are permanently deleted within 30 days;
• •never deletes a workspace that has other people in it, Pamba staff included: you leave the ones someone else owns, and they keep everything in them.

If a workspace you own has other members, remove them first: a workspace cannot be handed to someone else yet. Deleting cannot be undone. Video and image files you uploaded or generated are not yet removed from storage with the records; contact support to have them removed. Signing up again later starts a new, empty account.

Deleting is done only in the app's settings: the assistant, MCP clients and API keys cannot delete an account.