When a post fails
Why posts fail, what the error means, and how retry actually works.
Posting happens on real phones, and sometimes real-world things get in the way. A failed post is never lost: the video, caption, and account are all still there, waiting for a retry.
Common failure reasons
- •"Project not approved at scheduled time": the video reached its slot before you approved it. Approve the project, then hit Retry.
- •Device or connection errors: the phone lost its network or the app misbehaved mid-post. Usually transient; Pamba retries some of these automatically, and a manual Retry re-plans the rest.
- •Account not ready: the account was signed out or paused on its device. Reconnect it, then retry.
How Retry works
Retry finds the next available slot automatically (you don't pick the time) and revives the project's whole failed group: if a TikTok post and its Instagram mirror both failed, retrying either one re-schedules both. The previous error is cleared and the post goes back to Pending.
If it keeps failing
Two retries with the same error usually means something needs your attention upstream: the account connection, the video render, or the approval. Ask the agent "why did my post fail?" and it can read the error and point at the fix. Still stuck? Use contact support right from the chat.