# Credits and billing > What spends credits, how plans and top-ups work, and where to manage billing. Pamba meters generation with credits. Making things spends them; posting and analytics don't. ## What spends credits - **Video generation**: the main cost; charged per generated clip/scene. - **Image generation**: avatar scenes and starting frames. - **Avatar appearance passes**: Pamba reserves the full image budget before starting, so another job cannot spend those credits while your avatar is being made. Completed images are charged against that reservation. Unused credits become available again when the pass finishes or fails, including when an interrupted pass is recovered after a server restart. - Costs are estimated up front in chat when confirmation is on, so nothing spends silently. ## Plans and top-ups Subscriptions include a monthly credit allowance; top-ups add credits any time. A top-up costs 25% more per credit than a plan ($12.50 against $10 per 1,000 credits on any tier), so if you need more credits most months, moving up a tier is the cheaper buy. Moving to a bigger plan starts a new billing period that day with the new plan's full credits, and what the credits left from your current plan cost you is taken off its price, which Stripe shows before you confirm (when your subscription has a promotion code, those credits stay in your balance instead); moving to a smaller plan takes effect when the current billing period ends. Billing is per workspace, managed by workspace admins from settings (checkout and the billing portal are handled by Stripe; the agent can hand you the right links directly). When you start a plan, the Stripe checkout page has a field for a promotion code. Top-ups and account seat purchases do not take one. To cancel or manage what the workspace pays for, open **Settings → Plans & Billing**. **Your subscriptions** lists your credits plan and your posting accounts. The credits plan's **Manage** and **Cancel** open Stripe's billing portal, where you can also change your card, add your company's name, address and tax ID for your invoices, and download invoices. Every top-up gets its own invoice, listed there with the plan's. Posting accounts are cancelled one at a time from the **Accounts** page, and each keeps posting until its paid period ends. Members who aren't admins see the same list with its buttons turned off. If a renewal payment is declined, Home says so, and so does the Accounts page for account seats or **Settings → Plans & Billing** for a plan. Your accounts keep posting meanwhile, and a plan's monthly credits are paused until the renewal is paid. A workspace admin chooses **Update card** and enters a new card on Stripe's page: Pamba charges the declined renewal to it right away and puts it on the workspace's account seats and plan. A card changed in the billing portal doesn't reach a declined renewal, so use **Update card** for it. ## Longer warming around each post Enhanced Warming is an add-on you turn on for the TikTok and Instagram accounts you choose, billed per account per month with each account's seat: it renews on the same day as your seats, and only an account on a paid seat can have it. It gives each post of those accounts longer warming around it, and an account's Activity shows that warming before and after each post. Turn it on from an account's menu on the Accounts page, or from the gear beside an account's warming settings, or ask the agent. An account added partway through the month is charged until your seats renew, then monthly with them; one turned off keeps it until the end of the month you paid for, with nothing refunded, and turning it back on before then costs nothing. Cancelling an account's seat turns its Enhanced Warming off too, so both end on the same day, and keeping the seat turns it back on. Plans & Billing lists it beside your seats, with a link to manage or cancel it. ## Checking your balance Ask the agent ("how many credits do I have left?") or check workspace settings. If a generation would exceed your balance, Pamba tells you before starting rather than failing midway. ## Seeing where credits went Open **Settings → Usage**, directly below Notifications. Everyone in the workspace can see its shared credit history. Choose **Today**, **Last 7 days**, **Last 30 days**, **Last 90 days**, or **All time**. Days follow the workspace timezone, and each range includes today. The total shows recorded credits spent, with a breakdown for video generation, draft creation, edits, avatar creation, frame generation, voice/audio, and other usage. Switch between **By activity** and **By component**. Select an activity to see what went into it, or choose All activities for the workspace-wide component breakdown. Components include image generation and enhancement, video generation, video analysis, visual checks, writing and planning, voice/audio, and transcription. Writing and planning includes scripts, prompts, concepts, and revisions. Select a component to filter the raw log. Expand a charge to see its component amounts, who performed it, the related item, operation passes, and its charge ID. Model names appear only for video-generation passes. **Available now** is your current balance, separate from the chosen date range. Amounts come from the original charge records. Older charges are grouped by their recorded activity and marked **Inferred**. These historical categories may include both creation and revisions; they do not reconstruct an exact split between the two. Charges without enough detail remain **Uncategorized**. This applies across all workspaces without changing the original charges or balances. **Allocated** means a bundled charge is split using its recorded component cost proportions. Rounding is reconciled so the parts add up to the original charge; this does not change your bill. **Not itemized** means there is not enough reliable component detail. Filtering the log by a component shows charges containing it: row amounts are the full charges, while the component subtotal counts only the selected component. Temporary holds, purchased credits, and credit grants are not spending. All time covers the records retained for this workspace; refresh to include newly recorded charges. You can also ask the agent: “What did we spend on edits in the last 7 days?” “Break draft creation into components,” or “Explain this charge.” --- HTML version: https://pamba.app/help/credits-and-billing · All docs: https://pamba.app/llms.txt